FAQs & Support

Developed for and available through SageSure, the LiftLock Shingle Resealing Program is designed to repair loose shingles and prevent the damage they can cause. Liftlock's trained and insured technicians use a leaf blower to find loose shingles. Once identified, shingles are resealed with a sealant that can double the strength of their bond. Technicians are fully trained and use the appropriate equipment to prevent damage while fulfilling their services.

All asphalt shingles have an adhesive strip on their surfaces. The strip bonds shingles to each other when they are installed in an overlapping pattern, and it's the single most important element in the roof's wind resistance. When the shingles are bonded together properly, they lie flat to keep wind and water out. This bond degrades over time because of aging and weathering, and that's when shingles become loose or "unsealed."

Wind can get under and tear off a loose shingle, which can remove overlapping shingles with it, especially during hurricanes. All too often, homeowners experience tens of thousands of dollars in interior water damage from rain entering the home through the roof after even a modest amount of shingles have been lost. Because shingle resealing can reduce the risk of this damage, it is one of the most cost-effective hurricane mitigation investments a homeowner can make.

Once the program is purchased, customers will receive a service agreement from Liftlock sent via DocuSign. After SageSure has completed your property inspection, LiftLock will send you an email to schedule your Shingle Resealing service. The customer doesn't need to be home for the visit so long as Liftlock has access to the roof. When the shingle resealing is complete, Liftlock will provide the customer with a certificate of completion. Customers will get a report on the number of loose shingles that have been resealed.

Please note it may take 40-75 days before the shingle resealing service is scheduled for your property.

If the resealing is canceled, Liftlock will refund 100% of the payment. Cancelations can be requested here or by contacting support@liftlockhome.com.

Cancellation and Refund Window: Services purchased online can be canceled for a full refund at any time, provided that the service has not yet been commenced or delivered.

Service Commencement: Once the service has commenced, as indicated by scheduling confirmation it is considered rendered and cannot be fully refunded.

Partial Refunds: If you are not satisfied with the service received, and if the service has been partially delivered, we may, at our discretion, offer a partial refund. The amount of the partial refund will be calculated based on the portion of the service already provided.

Exceptional Circumstances: We understand that exceptional circumstances may arise. In such cases, we may consider refunds or credits on a case-by-case basis.

Refunds: All refund request must be submitted within 60 days of purchasing the service. Refunds will not be provided under any circumstances after 60days.

Refund Process: To initiate a refund, please contact us at support@liftlockhome.com with your order details. Refunds will be processed to the original method of payment within 30 business days.

Changes to Services: If LiftLock is unable to deliver the service as described at the time of purchase, we will notify you promptly and offer the option of a full refund.

Customer Support: For any questions or concerns regarding our return policy, please contact us at support@liftlockhome.com.

By submitting credit card information online via our secure payment page, you agree that payments made on your account for services rendered or to be rendered by LiftLock.

Service Agreement: Service agreement needs to be signed prior to service commencement.

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.